Detailed description of goods and/or services

Lynne Marshall is a stockist of an exclusive range of Educational Books and Games.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within 2 working days and delivery confirmed by way of a booking number emailed to the client. Large orders may be delayed by a few days, to allow for orders to be made up. If this is the case, we will advise you of the expected delay within 2 working day(s) of your order and give you the option to cancel and/or accept. Goods will be dispatched via the postal service’s registered counter-to-counter system at their current tariffs, or international courier upon arrangement with Lynne Marshall. You must ensure that you have provided us with the correct delivery address and that there will be an authorized person at the address to sign for delivery.

Return and Refunds policy

The provision of goods by lynn@funreading.co.za is subject to availability. In cases of unavailability, ‘Reading is Fun’ will refund the client in full within 5 working days. Where a product is found to be damaged or defective you must notify us within 7 working days after delivery by email quoting your invoice number. At our discretion we may replace the faulty item or refund the price. We are unable to replace items or issue refunds until returned products have been received and inspected by Lynne Marshall. No replacement or refund will be issued where:

  • Products are returned after the 7 working day time limit
  • Products are damaged due to misuse or negligence
  • Products have been noticeably used

If you are returning items faulty on delivery, we will reimburse return shipping costs up to a maximum of R22. If you are returning goods for any other reason, return shipping costs are not refundable.

Cancellations

You may cancel an order by email or telephone within 24 hours of placing an order. After 24 hours we reserve the right to charge a re-stocking fee of 20% of the price. Orders cannot be cancelled once dispatch has occurred.

Customer privacy policy

‘Reading is Fun’ shall take all necessary measures to protect the personal information of users.

‘Reading is Fun’ does not receive, process or store credit card data. Credit card data is processed on Lynne Marshall behalf by PayFast.

Payment options accepted

  • Payment may be made via Visa or MasterCard credit cards through PayFast payment portal.
  • Customer details separate from card details
  • Customer details will be stored by ‘Reading is Fun’ separately from card details which are entered by the client on PayFast secure site.

Responsibility

‘Reading is Fun’ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. ‘Reading is Fun’ will take no responsibility if the products are incorrectly used or for damage because of negligence.

Duties Payable

Import duties on items purchased differs with each country and is for the buyer’s account.

Reading is Fun Support Details

Email: lynn@funreading.co.za